Guiding Principles at TwoFifty: How We Work, Collaborate, and Thrive

Welcome to TwoFifty!

Welcome to TwoFifty! We’re excited to share our guiding principles with you. This document is our way of opening the door to how we work, think, and collaborate as a boutique focused consultancy focused on coworking and flex workspaces. Whether you’re considering partnering with us or just curious about our approach, we hope this gives you a clear sense of who we are and what makes us tick.

Why This Document?

For our clients: To set clear expectations for how we partner with you.
For our team: To stay accountable to our core values.
For success: To highlight that great outcomes demand effort from all sides—ours and yours.

This is a living document, shaped by every project and collaboration. Your feedback helps it evolve, so please share your thoughts!

Our Beliefs

Be elective about our work.

As a small boutique team, we pick projects where we can deliver meaningful impact. This isn’t about exclusivity—it’s about aligning our skills with your needs for maximum value. If we’re not the best fit, we’ll say so and connect you with the right experts.

Here’s what we believe:

Trust is fundamental - We offer our full trust and expect you to do the same.
Collaboration drives success - Your insights paired with our expertise create the magic.
Shared responsibility - Successes and setbacks are shared—no blame, just teamwork.
Flexibility, not pressure - We may work weekends, but we respect your schedule and don’t expect replies outside your business hours.

What We Value

Complete transparency - We share the full picture—good and bad—so you can too.
Practical approach - We prioritize action over overplanning; progress beats perfection.
Evidence-based decisions - Our advice comes with data, not guesswork.
Strong accountability - We meet our commitments and hold you to yours.
Growth mindset - We’re open to new ideas and expect you to challenge us too.

How to Work and Communicate With Us

As a small team, efficiency and clarity are vital. Here’s how we operate—and what we ask of you:

Be direct - Tell us what you think, good or bad. We thrive on openness.
Communicate clearly - State needs explicitly (e.g., “I need X by Friday”)—no hints.
Respect time - We’ll keep things efficient; please do the same by being prepared and punctual.
Meet with purpose - We only schedule meetings with clear goals and the right people—come ready to decide or discuss.
Stay professional - We keep it drama-free and expect a respectful, focused partnership.

How to Discuss and Argue

Disagreements show we’re all invested—they’re opportunities for better solutions when handled well. Here’s our approach:

Focus on shared goals - We’re all aiming for the same outcome.
Stay objective - Use facts and data, not feelings, to make your case.
Maintain respect - Keep it courteous, even when it’s heated.
Know when to pause - If we’re stuck, we’ll take a break to regroup.
Reflect and return - Tough issues may need time—let’s give it space when needed.

How to Give Feedback

Feedback keeps us sharp—it’s a two-way commitment. We’ll share insights to help you grow, and we need your input to improve too.

Confirm timing - We’ll ask if you’re ready; please check with us too.
Be specific - Say exactly what works or doesn’t (e.g., “The report needs more data”).
Welcome meta-feedback - Tell us how to give you better feedback.
Ask for it - If you want more input, just say so—we won’t guess.
Celebrate wins - Highlight what’s great, not just what’s off.

Your Role in Our Partnership

Collaboration isn’t just our job—it’s yours too. To make this work, we need you to:

Engage actively - Share goals, constraints, and updates promptly.
Own your decisions - We’ll advise, but you’re the final call on your priorities.
Stick to commitments - If you agree to deadlines or tasks, deliver as promised.
Flag risks early - Tell us about potential hurdles so we can tackle them together.

How We Handle Challenges

Things don’t always go perfectly—here’s how we manage:

Risks: We identify and mitigate early, keeping you informed.
Delays: We adjust timelines collaboratively, not unilaterally.
Success: We define it upfront (e.g., KPIs, milestones) so we’re aligned on the win.

Life Beyond Work

We love what we do, but balance matters. We’re flexible for emergencies, but we don’t make late nights or weekends a habit—and we won’t expect it from you. Planned absences will be flagged early, and we ask you to do the same so we can keep things smooth.

Next Steps

Ready to work together? Here’s what happens next:

Kickoff chat: We’ll discuss your needs and align on goals.
Plan together: We’ll co-create a roadmap with clear roles and deliverables.
Get started: We dive in, staying nimble and transparent every step.

Questions? Want to explore a project? Reach out—we’d love to hear from you!

Frequently Asked Questions

Q: What's your typical response time for project inquiries? A: We aim to respond within 24 business hours with initial feedback or to schedule a detailed discussion.

Q: How do you handle project scope changes? A: We discuss any scope changes openly, assess impact on timeline and budget, and document agreed changes before proceeding.

Q: What's your pricing model? A: We offer value-based pricing with clear deliverables, typically structured as fixed-price projects or retainer arrangements.

Q: How do you ensure project continuity? A: We maintain detailed documentation, use version control, and have backup team members familiar with each project.

Q: What's the minimum project timeframe you accept? A: We offer flexible engagement options: 1-month minimum for hourly packaged projects, 3-month minimum for budget-friendly retainer contracts, and 6-month minimum for fixed-budget projects to ensure optimal value delivery and sustainable results.

Q: What are your payment terms? A: We require a 50% upfront payment for new clients, with remaining payments scheduled monthly. For retainers, we bill at the beginning of each month.

Q: What's your approach to confidentiality? A: We sign NDAs by default and have strict internal policies for handling sensitive information.